Customer Support Team Associate

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. We currently have an opening for a Customer Support Team Associate in our Wilmington, MA branch. There is no relocation assistance offered for this position.

Company Website:

As the Customer Support Team Associate you will be responsible for working with the internal branch locations and customer base to expedite orders from our world-class eCommerce platform, and other Homans connection platforms through the logistics chain.

Responsibilities of the Customer Support Team Associate:

• Work with branch locations & customers directly to communicate upcoming and expedite orders.
• Work on sourcing equipment and materials from inside the company
• Report up to management any inventory and logistical needs.
• Communicate with customers on order status and delivery/pick up dates.
• Work with the customer base to resolve issues.
• Communicate internally on potential solutions and changes.
• Support Business Development
• Identify potential growth opportunities with customers.
• Hand off these prospects to Business Development Center.
• Other duties as assigned.

Qualifications of the Customer Support Team Associate:

• Experience providing a high level of customer service
• Excellent telephone and written communication skills
• Demonstrated proficiency with computers and technology.
• Demonstrated problem solving and decision-making skills.
• Ability to build relationships.
• Ability to follow-up and follow through.
• High school diploma or GED.